Client Services Representative

Essential Duties and Responsibilities

• Maintain filing systems for cutting bills, invoices for purchase orders, quotes, packing slips, etc.
• Answer incoming phone calls and direct calls and/or messages to appropriate team members
• Be the first point of contact for customers
• Respond to customer service inquires via phone or email in a timely manner
• Ensure all work ticket documents are created in accordance to client purchase orders.
• Maintaining accurate production documentation and also adjusting documents to reflect changes promptly.
• Assist other administrative team members in completing their assigned tasks when necessary.
• Works well independently as well as with team members.
• Must be highly organized.
• Great skill in multitasking.

Qualifications

• Working knowledge with Microsoft 365 (excel, word, etc)
• Experience in manufacturing administration preferred