Client Services Representative

Experience Requirements

Previous customer service or administrative experience preferred
Manufacturing office or manufacturing administration experience preferred
Experience handling phone and email communication professionally
Experience working with production documentation or order entry is a plus
Familiarity with Microsoft Office required
Experience with Sage or manufacturing ERP systems is a plus

Education Requirements

High school diploma or GED required
Additional office, business, or administrative training is a plus

Essential Duties and Responsibilities

As a Client Services Representative, you’ll help support customers, production documentation, and day-to-day office operations.

• Respond to customer inquiries via phone and email
• Answer incoming calls and direct messages appropriately
• Maintain filing systems for purchase orders, invoices, quotes, and packing slips
• Create and maintain production work ticket documentation
• Update and adjust production documents as changes occur
• Assist other administrative team members as needed
• Help maintain an organized and professional office environment
• Support communication between customers and internal departments
• Follow all company procedures and scheduling expectations

Qualifications

We’re looking for someone who is organized, motivated, and comfortable balancing multiple responsibilities throughout the day.

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working independently and as part of a team
• Attention to detail and accuracy
• Professional phone and email communication skills
• Reliable attendance and strong work ethic
• Comfortable working in a shared office environment
• Basic computer proficiency and familiarity with Microsoft Office