Client Services Representative

Experience Requirements

2–5 years of experience in a customer service, client services, administrative support, or similar client-facing position preferred. Previous experience in a manufacturing or production environment is a plus.

Education Requirements

High school diploma or GED required. Additional education or training in business administration, customer service, or a related area is preferred.

Essential Duties and Responsibilities

• Respond promptly and professionally to customer inquiries by phone and email
• Answer incoming telephone calls and direct calls or messages to the appropriate team members
• Maintain organized filing systems for cutting bills, quotes, and other documentation
• Maintain accurate production documentation and promptly update records to reflect changes in accordance with ISO 9001 procedures
• Prepare and send accurate, timely reports and information to customers
• Communicate with sales, production, shipping, and accounting teams to provide accurate information internally and to customers
• Make appropriate day-to-day decisions by following established procedures
• Assist administrative team members with assigned tasks when needed
• Perform light office-cleaning duties as necessary to help maintain an organized workspace
• Maintain regular and timely attendance in accordance with the assigned schedule
• Complete other duties as assigned by Wald Wire management

Qualifications

• Excellent customer service and professional communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple responsibilities and changing priorities
• Ability to work independently and collaboratively
• Comfortable working in a shared office environment
• Proficiency with Microsoft Office, particularly Microsoft Excel
• Ability to learn and use Sage or a similar shop management system
• Dependable, accountable, and committed to maintaining regular attendance
• Manufacturing or administrative experience is preferred